Job Title: Onboarding Support

Location: Southampton

Brand: Leaders

Salary: £27,000 OTE inclusive of commission

Hours: Monday to Friday 9am to 5:30pm

About Leaders:   

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary and key responsibilities:

The Onboarding Support is primarily responsible for the accurate, compliant, and timely administration of new landlord portfolio instructions. This role is heavily administration-based, focused on data management, documentation control, reporting, and process governance to ensure a structured and seamless onboarding experience.

You will take ownership of all onboarding administration, ensuring that systems are accurately updated, tenancy agreements drawn up and executed, compliance documentation is obtained and recorded, and portfolio records are complete before handover to the operational management team

As a secondary aspect of the role, you will liaise with outgoing managing agents and internal stakeholders to support smooth transitions and resolve outstanding queries.

Reporting to the Property Management Regional Director, you will work alongside the Onboarding Property Manager, supporting the accurate onboarding of landlords and ensuring that all administrative processes are completed to a high standard prior to full portfolio integration.

This is an ideal opportunity for a highly organised, process-driven individual who thrives in structured administrative environments and takes pride in precision and compliance.

Key Responsibilities:

• Administrative Support:

  • Carry out a range of administration duties with integrity and attention to detail. Approach even the smallest task with passion for excellence and pride in your work.

  • Demonstrate respect in all communications, both internal and external. Your support will play a critical role in maintaining the smooth running of the onboarding process and overall Landlord and Tenant experience

• Landlord Portfolio Onboarding Management

  • Assist in the onboarding for new properties with passion and precision, ensuring accurate data entry, accurate tenancy agreements and transferring of deposits to our preferred scheme, Demonstrate integrity in handling sensitive information and ensuring every detail is correct

• Landlord Liaison

  • Build strong, respectful relationships with landlords by communicating clearly and professionally. Ensure all portfolio documentation is complete and correct, instilling confidence and trust from day one. Your bravery in tackling challenges head-on will help ensure smooth transitions, not just for the landlord but also the tenant in situ.

• Collaboration with Multi Landlord Property Managers and Lettings

  • Support the Lettings team by consistently updating them on onboarding progress and ensuring a clean, timely handover to the  Property Managers. Your ability to collaborate with respect and integrity ensures a positive internal and external client experience.

• Status Monitoring

  • Proactively track onboarding milestones and monitor property portfolio statuses. Your persistence and passion for excellence will drive timely completions and highlight areas needing attention, reflecting our brave approach to problem-solving..

• Reporting and Compliance

  • Compile accurate weekly reports detailing onboarding progress and flag any outstanding documentation. Demonstrate integrity in your reporting and passion for maintaining high standards

• Process Improvement

  • Collaborate with internal departments to uphold robust onboarding processes. Make bold, brave recommendations for improvement where needed, always acting with respect for people and processes and a passion for delivering excellence.

What are we looking for:

• You’re an excellent communicator with a strong sense of customer service.

• You’re confident in working with data, documentation, and multiple stakeholders simultaneously.

• You approach challenges with bravery and persistence, never hesitating to follow up for what’s needed.

• You thrive in a team environment but are equally comfortable working independently.

• You believe in doing things the right way - with respect, integrity, and passion.

• You have a natural talent for building rapport and relationships, especially during key transition moments.

• You have a sales or client-service mindset, with the ability to communicate persuasively and confidently

Desirable Skills & Experience

• Previous experience in property management (preferred but not essential)

• Proven ability to manage complex administrative tasks and timelines

• Strong attention to detail and organisational skills

• Competency in Microsoft Excel and other data management tools

• Experience with Reapit (preferred but not essential)

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Access to a diverse portfolio of properties

• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives

• Quarterly and yearly awards

• Salary sacrifice pension scheme

• Generous Holiday allowance, increasing by 1 day per year based on service

• Excellent Parental leave and newly introduced Fertility policy

• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.